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At 899ok, your account data belongs to your account — we collect only what is needed to keep your wallet, transactions and access running. This policy explains what we collect, why we collect it, and the choices available to you, with access subject to your local law and eligible regions.
When you open an account with 899ok, we collect the details you enter during registration: name, email address, date of birth and contact number. When you add a payment method — bKash, Bank Transfer or another supported rail — we record the method type and the reference identifiers needed to process and verify that transaction. We do not store full bank card numbers or bKash PINs. Your transaction history, deposit records and withdrawal requests are held in your account and accessible to you through the account dashboard at any time. We also collect device and session data — browser type, IP address, login timestamps — to detect unusual access patterns and keep your account secure. This data is not sold to third parties. Where we share data with payment processors or identity verification services, we do so only to the extent needed to complete the service you requested. Availability of any feature, including wallet access and account registration, depends on your local law and eligible regions. We do not use your data for purposes outside what is described in this policy without first informing you.
bKash transaction references are recorded for verification and dispute resolution only. We do not store wallet PINs or full mobile wallet credentials.
Bank transfer records including reference codes and deposit amounts are held in your account history, visible through the signed-in dashboard.
Registration details you supply — name, contact number, email — are held to maintain account access and respond to support requests you raise.
This policy covers data processed when you use 899ok directly — through the website, your signed-in account area and the payment routes configured on this platform. It does not extend to third-party services you reach from our pages, and it does not govern data held by payment processors acting under their own terms. Understanding the boundary helps you know exactly where our obligations start and stop.
Data collected at login, during session activity and at password reset is covered fully by this policy. We control how that data is stored and who can view it.
Deposit and withdrawal records processed through 899ok are within scope. Once a transaction reaches an external processor such as a bank or bKash, their own data terms apply.
Browsing behaviour on 899ok pages — pages visited, session duration, device type — is collected under this policy and used only for platform security and session management.
Game studios, payment gateways and identity services operate under their own policies. We link to those where available; this policy does not override or extend to them.
Your account holds a record of most of the data we keep about you. Log in and open the account settings page to see the contact details, payment methods and activity history stored there. If any detail is wrong — a name spelling, an email address, a contact number — you can update it directly from that screen or raise a correction request through our support route. For data you cannot edit yourself, send a written request to our support team and we will action it within the timeframe set out in the acknowledgement we send back. If you want to know what specific data we hold beyond what is visible in the dashboard, you can request a data summary through the same support channel. We will verify your identity before releasing any account-level data summary, following the steps shown in the verification flow. Requests to delete your account and associated data are handled through support; we will confirm what is retained for legal or transaction-record purposes before completing the deletion.
Open the signed-in account dashboard to see your stored contact details, transaction history and active payment methods at any time without contacting support.
Update name, email or contact number directly in account settings. Fields locked for security reasons can be changed by raising a request through the support channel.
Send a written query to our support team if you want to know more about what data we hold. Identity verification is required before we release a detailed account data summary.
Account and data deletion requests are handled by support. We will confirm which transaction records must be retained for legal compliance before completing any deletion.
If you have a question about this privacy policy, a correction to request or a concern about how your data is being used, reach out through the support routes published on 899ok. We respond through the same channel you used to contact us, and we keep a record of the exchange in your account case history. Access to support depends on your local law and eligible regions.
Open the chat widget visible in the bottom corner of any signed-in page. State your account email and describe your privacy query — the team will confirm receipt and the next step.
Send your data or policy question to the support email address listed in the Help section of your account. Include your registered email so we can verify the account quickly.
The Help section in your account area carries published articles on data requests, cookie settings and account deletion steps. Check there first for self-service answers before contacting the team.
We hold your account data on servers with access controls that limit who can read or edit it. Session tokens expire after inactivity, and we flag login attempts from new devices so you can spot anything unexpected in your account activity log. Cookies are used to keep you signed in across pages and to understand which sections of the site you visit most — you can adjust cookie preferences in the browser settings of your device. Data retention follows the minimum period required for transaction records and account verification; when you close an account, we remove data that is no longer required within the timeframe described in the deletion confirmation we send you.
Account data is accessible only to authorised operations staff and to you through the signed-in dashboard. Session tokens expire after inactivity to reduce the risk of unauthorised access.
Cookies on 899ok pages keep your session active and help us understand site usage patterns. Adjust or withdraw cookie consent at any time through your browser settings or the cookie preference panel.
We keep transaction and account records for the minimum period required for verification and legal compliance. When a deletion request is completed, we confirm in writing what was removed and what was retained.
When this policy changes in a material way, we post a notice in the account notification area before the change takes effect. Continued account use after that date means you have seen the updated terms.
These are the questions we receive most often about how 899ok handles your data, your rights and the choices you have under this policy.
We collect your name, email address, date of birth and contact number at registration. When you add a payment method such as bKash or Bank Transfer, we record the method type and the transaction reference — not your PIN or full credentials.
Yes. Deposit and withdrawal records associated with your bKash or Bank Transfer activity are stored in your account history. You can view this log any time through the signed-in dashboard without needing to contact support.
Yes. Send a deletion request through the support channel — live chat or email support are both available. We will confirm what data can be removed immediately and what transaction records must be retained for compliance before completing the request.
Log in and open account settings to update contact details directly. If the field is locked, raise a correction request through support with your registered email. We verify your identity first, then action the change and confirm it back to you.
We share data only with processors needed to complete your requested service — payment verification or identity checks. We do not sell your data. Third-party services operate under their own policies, which apply once your data passes to them.
A notice will appear in your account notification area before any material change takes effect. We recommend checking the notification panel when you next log in. Access to all account features remains subject to your local law and eligible regions.